Refund policy

Fourteen days, no questions asked, on your first payment for a subscription. Write to us and the charge is reversed.

How to ask

Mail us from the address the subscription was taken out under, or include it in the message. No reason is needed — you will not be asked what went wrong, though it is useful to know. Refunds are issued within two working days and reach your card by the usual route, which is a few days more.

What is covered

The first payment of a monthly or yearly subscription, for fourteen days from when it was charged. That applies whether you used the library in that time or not.

What is not

A renewal is not refunded after fourteen days have passed, because the renewal date is known in advance and cancelling before it is one click. If a renewal caught you out, write anyway — a renewal cancelled within a few days of charging is normally refunded even though this policy does not oblige us to.

An account closed for sharing credentials or for redistributing the library is not refunded.

Cancelling instead

Cancelling and refunding are different things. Cancelling stops the next charge and leaves your access running until the end of the period you paid for. It is done from your dashboard and takes effect immediately.

Why this policy exists in this form

Fifteen prompts are free and every premium prompt shows its opening lines, so it is possible to judge the writing before paying anything. The fourteen days are there for the case where that was not enough, not as a way to read the library and hand it back.

Contact

Refund requests go through the contact page.